Refund policy

At YeaPaw, we don't just sell fountains; we engineer solutions. Because the Nesto is built around a Dry-Base Magnetic Drive and 304 Stainless Steel water-contact components, we stand behind the longevity of our product with a 2-Year Limited Warranty and a straightforward 30-Day Return Policy.

1. The 2-Year "Dry-Motor" Warranty

Coverage Commitment

Every YeaPaw Nesto Fountain is backed by a 2-Year Manufacturer's Limited Warranty against defects in materials and workmanship under normal use. Unlike traditional fountains with submerged pumps, the Nesto's dry-motor architecture keeps the motor and electronics outside the water tank and is designed for long-term serviceability.

What is Covered?

  • Motor & Drive System: Manufacturing defects affecting the magnetic-drive base or impeller system.
  • Sensor Electronics: Malfunctions affecting motion sensing or power management under normal use.
  • Structural Integrity: Manufacturing defects affecting the stainless steel tank, tray, or integrated water-path components.

The warranty does not cover normal wear and tear, cosmetic damage, normal battery capacity reduction over time, misuse, improper cleaning, accidents, unauthorized modifications, or damage caused by failure to follow product care instructions.

For approved warranty claims, YeaPaw may provide a replacement component, replacement unit, or another appropriate resolution depending on the issue.

Parts Continuity Pledge

Replacement consumables and service parts, including Filter Kits and Impeller Kits, are available separately. We view the Nesto as a long-term hygiene investment and aim to keep the product serviceable for years to come.

2. The 30-Day Inspection Period (Returns)

The Inspection Window

You have 30 days from the original delivery date to inspect and test your Nesto. If you find that it does not meet your household's needs, you may initiate a return for a refund within this period.

Once your return is approved, please follow the return instructions provided by our support team and ship the product back within the timeframe specified in those instructions.

Return Eligibility & Shipping

  • Condition: To ensure hygiene and safe handling, items must be returned clean, in their original packaging, and with all included accessories such as the cable, adapter, manual, and other components.
  • Original Shipping Charges: If an order is cancelled before it has shipped, any shipping charge paid for that order will be refunded. Once an order has shipped, original shipping charges are non-refundable.
  • Restocking: We do not charge restocking fees for eligible items returned clean, complete, and in their original packaging.

Refund Processing

Once your return has been received and inspected, approved refunds will be issued to the original payment method within 3โ€“5 business days.

Please note that your bank, credit card issuer, or payment provider may require additional time to post the refund after it has been issued.

3. The Support Workflow

Our Service Commitment

We treat support with the same attention to detail as our engineering. Our team will review each warranty or return request and determine the most appropriate resolution based on the issue. We aim to respond to warranty and return inquiries within 2 business days.

How to Initiate a Claim

To start a warranty claim or return request, simply email support@yeapawus.com with:

  1. Your Order Number (e.g., #YP1234)
  2. A brief description of the issue or reason for return
  3. For warranty claims, a photo or short video showing the issue when applicable

Our support team will provide the appropriate next steps and return address based on your order and location.

Please contact us before sending any product back, as the correct return location may vary.